Foxtel problems nationwide

G'day bloggers,

Felt compelled to write this puff piece about Foxtel and it's software upgrades.

Recently I read through an internet discussion forum and noticed some people were having trouble with the latest software, in the sense that it was buggy. Thinking nothing of it, and because my IQ box wasn't affected, I thought nothing of it.

Last saturday night while playing back a recorded program, it crashed twice. Both times the back and select reset was done, but when that yielded bugger all, I did the full reboot - power, up, down, power. This re-downloaded the software and all was well..for at least 10 minutes..then it crashed once more.

I thought it was just that program that had somehow become corrupted, so ended up deleting it, and on Ray Hadley's 2GB program a couple of days I heard a few users having problems with Foxtel. So I wrote to Ray and explained what I'd read about the latest software upgrade being buggy and it may have been related to it. This was on tuesday morning.

Yesterday at 4.30 I get an email from Shane at Foxtel who said something about software and how it's used to run the box blah blah..upon which I replied that I was aware of what the software does but the latest version you guys put onto it was buggy and causing problems.

Last night at about 9.15, the box suddenly stops what its doing, and launches into the "Updating System Software" screen. From that point on, talkback radio is flooded with calls from various people saying the same thing has happened. Then this morning, some calls from listeners to Foxtel are saying that their box has now frozen due to the update they did, and advised everyone to pull the power lead out for 30 minutes, then put it back in again. Happy to say mine's been functioning fine ever since last night's upgrade. I haven't checked the version number yet but it's probably safe to assume the box has been reset to the update before the buggy one. Last night's apparently happened nationwide..either myself and everyone else who jumped up and down about the software upgrade being buggy got some action, or Foxtel had noticed it themselves. Quite a coincidence!